Sending IM from the Work Log window

Prerequisites

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  1. Click Work Log icon on the Action bar.

    The Work Log window appears below the Action bar.

  2. Select the appropriate work log using the Show and View lists.
  3. Click the Click to IM icon against the recipient's name.

    A new IM window appears.

  4. Type your message in the IM text box on the IM window, and click Send.

    The system creates a new IM work item and appears in the Work List window of the application. If you initiate more than one IM interactions, the system adds the new IM recipients to the same IM window.

    NoteNote

    Ensure that you choose the right recipient in the IM window before sending an IM message.

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Parent topic: Managing Instant Messaging and Presence
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